Terms and Conditions

Terms and Conditions of the online store www.fotele.com
The Seller is Pro-Wellness Jurczyk, Abu El Ella, Cyran, Szpak Sp.J. with its registered office in Wojkowice Kościelne at ul. Przeczycka 19, Tax Identification Number (NIP): 644-28-43-454, registered in Katowice under KRS number: 0000272820. The Buyer at the online store www.fotele.com can be an adult natural person or other entities with legal capacity.

The online store www.fotele.com is a place where you can quickly and securely purchase massage chairs and other health and relaxation-related products at attractive prices. The store's team ensures that the buying process is easy and problem-free at every stage. Below, we present the most important rules of the store's operation and some tips to facilitate shopping in our store. If you encounter any problems or have any questions, please contact us:

E-mail: biuro@pro-wellness.pl

Phone: +48 32 353 08 81, 609 202 198

Subject of the transaction
The subject of the transaction is products listed in the offer of the www.fotele.com store, described on the website at the time of placing the order as Available products. www.fotele.com makes every effort to ensure that the offer presented on the website is always up-to-date. However, if there is a situation where some of the offered products are currently unavailable, we undertake to promptly inform the Buyer about the situation using all available means. The prices of the goods are given in Polish zloty and include VAT. All products offered by www.fotele.com are brand new, covered by a full warranty (except for the Clearance display section). Free deliveries are provided only within the territory of Poland.

Orders
Orders can be placed 24 hours a day, 7 days a week. All ordered goods are always accompanied by a proof of purchase. In the case of the Buyer choosing a VAT invoice, the Buyer authorizes the seller to issue an invoice without the Customer's signature.

The condition for accepting an order is the correct completion of the form on the website. To avoid filling out the form again during the next order, please use the option for the system to remember your data by providing a password (known only to you). You will then only need to log in to the system. Logging in will also allow you to track the order stages on our website, view order history, edit your data, and change your password. To expedite the order, it is necessary to provide a phone number and email address.

After placing an order, the ordered goods are reserved, and then an email is generated by the sales representative (sent to the provided email address) confirming the order. It is imperative to confirm or cancel the order confirmation email to proceed with the order. This can also be done by phone to the number provided in the email. Failure to confirm the order may result in delays or even cancellation. If confirmation of the order is not possible due to the Buyer's fault (e.g., incorrect phone number or email), the order will be canceled within 48 hours.

The validity period of an order with payment by bank transfer is 7 days from the date of placing the order. If the Buyer does not make the payment for the order to the designated account within the mentioned period, the order will be canceled, and the Buyer cannot request its fulfillment from www.fotele.com. After making the payment (choosing the payment method), we will send the shipment (details in the "Delivery and Transport" section). The sales agreement between www.fotele.com and the Buyer is concluded at the moment of confirming the telephone order placement by the Buyer.

Payment Methods

Payment in advance:

1.   Bank transfer payment

    In this case, you decide to pay the amount for the purchases in a bank branch, via online banking, at the post office, or in other facilities accepting such payments. If you choose this payment method, after providing billing information and shipping information (if different) in step 3 (Payment selection), please choose:

-    "Bank Transfer" to receive an email containing our account number and the amount to be paid for the goods. It is essential to provide your name and order number in the payment title.

-    "Electronic Payments" to select your bank and be redirected directly to make an online transfer.

2.    Credit card or debit card payment. Card transactions are conducted via the Przelewy24 Payment Gateway, allowing acceptance of payment for goods purchased in our store using credit and debit cards issued by Polish and foreign banks. If you choose this payment method, after providing billing details (NOTE - Must Match Card Owner's Data) and shipping information (if different), please choose:

-    "Electronic Payments," then select "Debit Card" from the list of banks after being redirected to the Przelewy24 operator's page.

    You will be asked to provide your name and card information (i.e., Cardholder's name, Card number, Expiry date, CVC/CVV number). After filling in all the fields, click "Make payment," and you will receive information about the successful transaction.

Help: The debit card number is visible on the front of the card, usually above the cardholder's name. The CVC/CVV number is visible on the back of the card, usually the last three digits of the code visible on the signature strip. The card's expiry date is visible on the front of the card and is usually provided in the month-year convention. Note! Some debit cards (excluding credit cards) may not have the option of making online payments. If your card does not have this option, please contact the bank that issued it and request authorization for this type of payment channel.

Przelewy24 is an external and independent payment operator from the seller. The seller is not responsible for the actions of Przelewy24.

Payment on delivery
Allows for payment of the ordered goods at the time of their delivery by the courier company or www.fotele.com employees. The delivery person collects the payment equal to the value of the purchased goods in cash or by card using a portable payment terminal.

Installment system
Allows for dividing the payment into fixed, unchanged installments for any period from 10 to 36 months. www.fotele.com offers its customers (private individuals) an installment system through the BNP Paribas bank. The successful cooperation between Pro-Wellness Sp.J. (owner of the www.fotele.com store) and the banks has resulted in an excellent offer for the online store customers, including entirely interest-free installments for 10 months and 20 months and very low-interest installments for the entire range for a period from 3 to 60 months. Here are the details:

  • Installment system for 10/20 months (0% Installments):
  • First payment: possible but not required
  • Number of installments: 10 or 20
  • Monthly installment: 1/10 or 1/20 of the remaining amount
  • Interest rate: 0%
  • Mandatory insurance: none
  • Total cost of credit: 0 PLN
  • APR: 0%

Purchases on installment are possible only for private individuals; there is no possibility to obtain installments "for companies."

After selecting the installment purchase option and placing the order, a link will be sent to the bank's form for preliminary creditworthiness verification. In case of a positive verification, the order will be processed.

Leasing of massage chairs

With businesses in mind, we offer the possibility of financing purchases through EFL (European Leasing Fund) – one of the first leasing companies in Poland. Thanks to this, you can choose a chair for your company and handle all leasing formalities through us. After completing the contact form at www.fotele.com/leasing, we will contact you to inquire about the expected period, the amount of the down payment, the repurchase options, and present an optimal leasing offer.

Complaints, warranties

All new chairs (except for display chairs) offered by the www.fotele.com store come with a 5-year warranty, the detailed terms of which are specified in the warranty card included with the product. These terms include, among others, the obligation to carry out technical inspections of the chair, and failure to do so will result in the loss of the warranty after two years for consumers and after one year for purchases by companies or for commercial use.

Each massage chair purchased from our store comes with a warranty card with the current service address, contact information, and the procedure for submitting complaints. All products weighing over 40 kg are covered by a "door-to-door" warranty, including free transport to and from the service point or a free visit of a mobile service to the product. In the event that the received product is not working or a defect occurred during use, please submit a complaint using the form at www.fotele.com/serwis-gwarancyjny or directly contact the service at the address provided on the warranty card.
 

Withdrawal from the Agreement

  1. Based on the Act of May 30, 2014, on consumer rights, the Buyer, being a consumer, may withdraw from the Agreement without stating reasons within 14 days from the day of receiving the goods, and in the case of a service Agreement, within 14 days from the day of concluding the Agreement for the provision of services, subject to point 5 below.
  2. To meet the withdrawal deadline, it is sufficient to send a written statement of withdrawal in paper form or by electronic mail. The Buyer may use the withdrawal form provided, among others, on the website www.fotele.com/zwrot. The Seller will promptly confirm the receipt of the statement to the Buyer on a durable medium.
  3. In the event of withdrawal from the Agreement, the Agreement is considered void. Everything that the parties provided shall be returned in an unchanged state, unless the change was necessary within the ordinary course of business. The return should take place promptly, no later than within fourteen days.
  4. In the case of a prepayment made by the Buyer, the Seller is obliged to refund the price along with statutory interest calculated from the day of making the prepayment.
  5. The right of withdrawal from the Agreement by the Buyer, being a consumer, is not possible in cases where the return concerns services and goods, for the acquisition of which, according to the applicable provisions of the law, the right of withdrawal does not apply.
  6. If the duration of the Agreement for the provision of services is not specified, each of the parties may terminate it without indicating reasons, observing a one-month notice period, unless the parties have agreed on a shorter notice period.

If you decide to return the purchased goods, please familiarize yourself with the procedure available on the website www.fotele.com/zwrot.

Safety
In our concern for your safety, we have partnered with Przelewy24 and BNP Paribas bank, which guarantee the highest security. Transactions are conducted on the Przelewy24 server or BNP Paribas bank servers (the store does not have access to this), on specially secured pages, and the store is only notified about the success or failure of the transaction. All data entrusted to us by the Buyer is protected against access by unauthorized persons.

Final Provisions
All products, names, and trademarks published on the website of the aforementioned online store are used solely for identification purposes and may be the copyrighted trademarks of the respective owners. The content of the website www.fotele.com does not constitute a commercial offer within the meaning of Art. 543 of the Civil Code. Information regarding the equipment presented on the website www.fotele.com is in accordance with the manufacturer's catalog data. www.fotele.com is not responsible for any errors in descriptions, presentations, and product images mentioned above. Placing an order by the Buyer is equivalent to their consent to the storage and processing of personal data contained in the order by the company Pro-Wellness Sp.J., in accordance with the applicable provisions of the Act on the Protection of Personal Data, Journal of Laws No. 133, item 883, as amended. In matters not regulated herein, the provisions of Polish law shall apply, in particular, the relevant provisions of the Civil Code. Placing an order in the online store www.fotele.com implies acceptance of the provisions of this regulation.