Warranty Service

In order to ensure your comfort, warranty repairs of massage chairs and other devices weighing over 40 kg are carried out at the customer's home after scheduling a prior appointment. Products weighing less than 40 kg can be brought in for repairs at sales showrooms or the service center.

Service for devices weighing up to 40 kg

(including: Hand Massagers, Foot Massagers)

If you personally deliver the device, we require you to present the warranty card. If the device is delivered by a courier company, please include the following documents in the package: a copy of the warranty card and a description of the malfunction with clear contact details. Devices sent without the appropriate documentation will either await the submission of the required documents or be returned. We do not accept packages sent on a cash-on-delivery basis.

Service Center Address:
Pro-Wellness Service
ul. Przeczycka 19, 42-510 Wojkowice Kościelne
Service hours: Mon-Fri from 09:00 to 15:00
Tel: +48 609 697 697

Warranty Service for Massage Chairs and Devices over 40 kg

On the event of a malfunction of your massage chair or any other product weighing over 40 kg, please report it in writing using the form provided below. Complaints can also be submitted via email to serwis@pro-wellness.pl. Kindly attach a photo of the warranty card (first two pages) along with proof of purchase and a description of the issue including your contact details. The service department is obliged to confirm the receipt of the complaint within 48 hours via email. We will arrange a visit to your location after prior telephone contact, during which we will verify the reported issue and provide information about the service visit schedule. Our service visit will take place no later than within 14 business days from the confirmation of the complaint receipt.

Form for Warranty Service Complaint (only for products over 40 kg)

* Required Fields

Full Name*
Company Name
VAT ID (XXX-XX-XX-XXX)
Street, Building Number*
Postal Code (XX-XXX)*
City*
Phone*
E-mail (required for confirmation)
Subject of Complaint*
Color Version*
Requesting Technical Inspection and Warranty Extension
Description of the Issue / Address of Chair Usage*
Scan or Photo of Warranty Card (Up to 5 MB)*	Select files
Scan or Photo of Proof of Purchase (Up to 5 MB)*	Select files
I am submitting a complaint under the warranty and fully accept the terms included in the warranty card.*

REQUIRED! I consent to the processing of the above data for the purpose of handling the complaint process. I have been informed that: 1) the administrator of the provided data is PRO-WELLNESS JURCZYK, ABU EL ELLA, CYRAN, SZPAK SPÓŁKA JAWNA with its registered office in Wojkowice Kościelne, ul. Przeczycka 19; 2) providing the data is voluntary, and failure to do so will prevent the consideration of the complaint; 3) I have the right to lodge a complaint with the supervisory authority if I believe that the processing of my personal data violates the provisions of the General Data Protection Regulation of April 27, 2016; 4) I have the right to access my data, rectify, delete them, and withdraw my consent to the processing of data for the above purpose; 5) the provided data will be processed until the complaint is handled, and then archived for a period of 3 years.

Submit

Incorrectly and incompletely filled forms will be automatically deleted

Unjustified service call costs 800 PLN